In-Person: April 22-24, 2025 | Omni Nashville Hotel, Nashville, TN Keyrus Proudly Sponsors the 2025 Society of Workforce Planning Professionals (SWPP) Annual Conference Don’t miss the SWPP Annual Conference! This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions, networking, and fun! Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. As an attendee at the SWPP Annual Conference, you will:
Learn about industry trends and hot topics from the experts.
Improve your workforce management skills.
Make important contacts and network with your peers.
See the latest technology available to you.
Have a great time!
Learning and Connecting with Keyrus at the Conference During the event, we invite you to attend the Keyrus panel session featuring experts from Google, Principal Financial, and Conduent, participate in an exclusive behind-closed-doors demo session, and visit us at our booth. Unlocking the Future of Capacity Planning: Challenges and Opportunities in 2025. Join Keyrus and a panel of leading capacity planning experts for an engaging and unscripted exploration into the future of capacity planning. This roundtable discussion will dive into the most pressing challenges facing the industry today, as well as innovative strategies companies are deploying to address them. Topics will include how to integrate short- and long-term capacity planning for maximum effectiveness, how capacity planners are preparing for an AI-driven world, and how to streamline collaboration with HR, Finance, Vendor, and Operations partners. Additionally, the session will explore strategies to minimize unexpected over and under staffing periods.
Speakers: James Wilby (Keyrus), Iliyana Zdravkova (Google), Tony Graczyk (Principal Financial), and Kim Felice (Conduent)
Day/Time: Tuesday, April 22: 3:45 – 5:00 PM
Location: Music Row 1
Behind Closed Doors Session: Optimizing Vendor Management for Better Financial Control and Operational Efficiency Join us for an exclusive behind-closed-doors session where we'll explore strategies to improve vendor management processes. Through a live demonstration, you'll see how to tackle common challenges such as inefficient vendor resource planning, suboptimal work distribution across vendors, limited visibility into vendor commitments vs. requirements, and complex vendor payment and reconciliation processes. Our experts will showcase practical solutions designed to enhance financial accuracy, streamline operations, and support strategic decision-making. Come with your questions and leave with actionable insights to improve your vendor management approach.
Speakers: James Wilby (Keyrus)
Day/Time: Wednesday, April 23: 8:00 – 9:00 AM
Location: Music Row 2
Visit Keyrus Experts at the Booth Meet with attendees from Keyrus to learn more about how you can transform your vendor management.
James Straton, CEO of Keyrus EPM Americas
Andy Smythe, SVP of Business Development
James Wilby, Director of Workforce Planning
Alexander E. Psihramis, Director of Strategic Accounts
Jack Simone, Manager
We look forward to seeing you at the conference!